Privacy Policy

1. Who We Are

ProElite Services is a painting and decorating company based in Birmingham, West Midlands. Our website address is proeliteservices.co.uk. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any privacy-related queries, you can contact us at: proeliteservices2021@outlook.com

2. What Information We Collect

We may collect and process the following personal data:

• Contact information — your name, email address, and phone number when you submit an enquiry via our contact form
• Communication data — the content of messages you send us
• Technical data — your IP address, browser type, and pages visited, collected automatically when you browse our website
• Cookie data — information stored via cookies (see Section 7)

We do not collect sensitive personal data such as financial information, health data, or payment details through this website.

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotations
• To communicate with you about your project
• To improve our website and user experience
• To comply with our legal obligations

We will never sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Legitimate interests — to respond to enquiries and manage client relationships
• Contract performance — where we are carrying out work for you
• Legal obligation — where we are required to retain records by law
• Consent — where you have explicitly agreed to receive communications from us

5. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Enquiry and contact form data is kept for up to 2 years from the date of last contact
• Project-related records are retained for up to 6 years in line with standard UK business practice
• You may request deletion of your data at any time (see Section 8)

6. Who We Share Your Data With

We do not sell or share your personal data with third parties, except in the following circumstances:

• Email service providers used to receive and manage your enquiries
• Website hosting and analytics providers who process data on our behalf under strict data processing agreements
• Legal authorities if we are required to disclose information by law

All third-party processors are required to handle your data securely and in compliance with UK GDPR.

7. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies — necessary for the website to function
• Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some features of the website.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict our processing of your data
• Withdraw consent at any time where consent is the basis for processing
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at: proeliteservices2021@outlook.com

We will respond to all requests within 30 days.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. All data submitted via our contact form is transmitted securely.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

ProElite Services Birmingham, West Midlands Email: proeliteservices2021@outlook.com Website: proeliteservices.co.uk